1. Principles of Fair Business
At Digital Ustad, our goal is 100% client satisfaction. We provide custom creative, engineering, and marketing services rather than pre-boxed commodities. Because our team commits dedicated developer and designer hours immediately upon agreement, this policy outlines the conditions governing refunds and project cancellations.
2. Project Milestone Refund Rules
A. Project Kickoff Milestone (40%)
The initial 40% kickoff payment covers initial design research, strategy planning, and custom UI wireframing. If you request cancellation within 24 hours of payment and before design work begins, 100% of the deposit will be refunded (minus standard banking/EasyPaisa gateway fees). Once custom strategy and design work has commenced, the kickoff payment is non-refundable.
B. Design & Development Approval Milestone (30%)
The 30% milestone payment is due only after you inspect the completed project on our live staging server and approve the design and functionality. Because this payment occurs after your formal inspection and approval, it is non-refundable.
C. Final Handover & Deployment (30%)
Due before final handover / deployment completion to your live domain. Post-launch support (Lite: 7 days, Starter: 14 days, Growth: 30 days) ensures all covered technical deliverables operate without defects after launch.
D. 100% Upfront Packages (3-Page Lite & Small Projects)
For single-batch projects paid 100% upfront (such as 3-Page Lite), cancellations within 24 hours of payment and before design work begins are 100% refundable (less payment gateway fees). Once custom layout assembly has commenced, payments are non-refundable.
3. Monthly Retainer Cancellations
For ongoing monthly services (Social Media Management, SEO & Google Business, Meta & Google Ads, Graphic Design Retainers):
- Retainers operate on a monthly advance cycle without lock-in contracts.
- You may cancel or pause your retainer at any time by giving written notice via email or official contact channels at least 7 days prior to your next monthly billing date.
- For organic SEO campaigns, while contracts remain flexible on an advance monthly basis with no lock-in, a 3-month recommended horizon is advised because search engine indexing requires progressive authority accumulation.
- Partial-month refunds are not issued once active ad management, content creation, or SEO link-building has commenced for the active cycle.
4. Revision Policy & Commitment
We do not leave projects incomplete. Every website and creative package includes dedicated revision cycles. If an initial draft does not match your vision, we will revise the layouts, colors, typography, and content within the agreed package parameters to ensure you receive a product you are proud of.
5. How to Request Assistance
If you have questions about your billing, milestone schedules, or wish to discuss an ongoing project, contact our leadership directly: