1. Agreement to Terms
By commissioning work, paying an invoice, or confirming a project agreement with Digital Ustad, you agree to these Terms of Service. These terms apply to all digital services, including Website Development, Social Media Management, Graphic Design, Meta & Google Ads, SEO, and WhatsApp Automation.
2. Standard Payment Policy & Milestone Structure
We operate with transparent payment milestones to protect both our engineering team and the client:
100% Upfront with 5% Discount
Applies automatically to returning clients or single-batch projects under PKR 25,000 (such as the 3-Page Lite package). Work begins immediately upon confirmation.
Eligible Website Milestone Installments
Standardized across multi-page website packages (5-Page Starter and 7-Page Growth):
- • 40% Project Kickoff: Mobilizes discovery, strategy blueprint & wireframes.
- • 30% Approval Milestone: Due after design/development approval on private staging.
- • 30% Final Payment: Due before final handover / deployment completion.
Service-Specific Agreements Govern
Where a specific proposal, package scope, service page, or written invoice specifies particular milestone terms, those service-specific terms explicitly take precedence:
- • Lite Packages & Sub-PKR 25,000 Projects: 100% advance upfront prior to kickoff (5% early-payment discount applies).
- • Website Packages (Starter & Growth): 40% project kickoff, 30% after design/development approval milestone, 30% before final handover / deployment completion.
- • Custom Web Applications, Portals & E-Commerce: 40% kickoff, 30% staging demo approval, 30% before final handover / deployment completion.
- • WhatsApp Automation: Basic Bot is 50% kickoff / 50% live signoff & handover. Growth Workflow and Custom AI systems are 40% kickoff / 30% staging demo / 30% live deployment.
- • Monthly Retainers (Social Media, SEO, Paid Ads, All-in-One): 100% advance monthly billing at the start of each service cycle. Paid ad spend is billed directly to the client's own payment card.
- • Per-Project Graphic Design & Brand Identity: 50% kickoff deposit, 50% upon final creative delivery.
Important Notes: Milestone payments must be honored on schedule. Final code files, hosting credentials, and ownership rights transfer upon completion of the final payment before live deployment. Monthly retainers (Social Media, SEO, Paid Ads) are advance monthly billing only.
3. Payment Methods Accepted
We accept verified Pakistani payment methods:
4. Delivery Timelines & Revisions
- Standard Business Websites: Typical delivery: 7–10 working days, depending on scope, content readiness and revisions.
- 3-Page Lite Website: Typically 5–7 working days from receipt of brand assets.
- 5-Page Starter Website: Typically 7–10 working days from kickoff.
- 7-Page Growth & Custom Systems: Typically 10–14 working days, depending on scope complexity.
- Revision Rounds: Each package includes defined revision rounds (Lite: 2 rounds; Starter: 3 rounds; Growth: 4 rounds). Revisions cover text adjustments, image swaps, layout tweaks, and color styling. Substantial scope additions outside the agreed proposal will be quoted separately.
5. Post-Launch Support Warranty & Website Care
Each website package includes our tiered post-launch support warranty:
- 3-Page Lite: 7 days post-launch technical bugfix support.
- 5-Page Starter: 14 days post-launch handover support & minor adjustments.
- 7-Page Growth: 30 days post-launch full technical support warranty included.
- Website Care & Managed Hosting: Cloud hosting, proactive uptime monitoring, weekly backups, and minor edits are available via our Website Care Retainer at PKR 3,000/month. Website Care is optional following the included post-launch support period.
6. Ad Spend, Domain Names & Third-Party Costs
Digital Ustad maintains strict financial transparency for all third-party expenses:
- Media Ad Spend: For Meta and Google Ads services, our fees represent management retainers only. All actual advertising budget is billed directly to the client's debit/credit card via their own ad account.
- Domain Registration: Domain names (.com, .pk) remain the 100% property of the client and are registered separately at registrar cost unless explicitly bundled in a custom proposal.
- WhatsApp API Conversation Charges: Official Meta per-conversation message fees for WhatsApp Automation are billed directly by Meta via the client's Meta Business Manager payment card.
7. Monthly Retainer Terms & Cancellation Notice
Ongoing retainers (Social Media Management, SEO & Google Business, Paid Ads Management, and Design Retainers) operate on an advance monthly billing cycle with zero lock-in contracts. You may cancel or pause your retainer at any time by providing written notice at least 7 days prior to your next monthly billing date. For organic SEO campaigns, a 3-month recommended horizon is advised because search engine indexing requires progressive authority accumulation (operates with no lock-in).